IT Helpdesk

At EmeSoft, you can take your career to the next level by working for a company that values personal accountability and an abundance mentality. We design IT solutions better than anyone but need help to do it. We need your help to innovate and provide our clients with the best possible solutions.

We are looking for an IT Helpdesk technician to join our team. The IT Helpdesk technician will be responsible for providing fast and useful technical assistance on computer systems, hardware, and software. This will include, but not be limited to answer queries on basic technical issues and offer advice to solve them

Your Role

  • Survey, install, deploy, configure hardware and software for the company’s information technology system such as: internal switchboard, LAN, Wifi, Router, Firewall, access control device, Camera, timekeeping, and other technological devices.
  • Training users of new application systems, and writing documentation.
  • Handle requests, and troubleshoot software/hardware on user devices.
  • Determine the best solution based on the issue and details provided by users.
  • Implement and recommend warranty and maintenance of IT equipment.

What you bring?

  • Bachelor’s degree with a major in Information Technology, Computer Network Administration, Telecommunication, or a related degree are encouraged to apply.
  • 6 months – 1 year of experience as a IT helpdesk
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Must have the ability to work as part of a team.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Can communication 

Why EmeSoft?

  • Receive your full salary during the probation period.
  • Enjoy a 13th-month salary as an annual bonus.
  • Benefit from annual salary reviews for potential increases.
  • Comprehensive insurance coverage in line with Vietnamese labor law, plus premium healthcare.
  • Company covers meal and parking allowances.
  • Participate in exciting company outings, events, and team-building activities.
  • Thrive in an open, friendly, and professional work environment with a values-driven, agile culture.
  • Embark on an attractive career path with a strong focus on personal and professional development.
  • Take advantage of sponsorship for training courses and professional certifications.
  • Maintain a healthy work-life balance with a 40-hour work week, Monday through Friday.

How to apply?

If you’re ready to take the next step in your career, we’re eager to hear from you! Please send an email to with the job title you’re applying for and your latest resume attached. We’re looking forward to discovering how your skills and passions align with our team.

Don’t wait – your future starts today!

If you are ready to take your career to the next level, we encourage you to apply for a position at EmeSoft. We look forward to hearing from you!

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